KinkyMinx Frequently Asked Questions
KinkyMinx is the largest online sex toy retailer in Australia. We always stand by our motto "your pleasure, is our pleasure...". KinkyMinx offers the highest level of customer care so when you shop with us you can be totally confident about your purchase.
Click on the questions below to see their corresponding answers.
Shipping Information
How does free shipping work?
It's simple, there are two ways you can get free shipping for your entire order.
- Purchase any product that has the free shipping promotion attached to it. Look out for the free shipping banner on selected items.
- Make any order to the total value of $120 or above.
What happens if I'm not home when my parcel arrives?
KinkyMinx always instructs Australia Post not to leave your parcel lying around. Instead if you're not home when your package arrives, Australia Post will leave a note notifying you to pick up your package from your local post office. Don't forget to bring your ID as Australia Post will require you to present it when collecting packages.
What are the shipping costs and options?
KinkyMinx utilizes Australia Post Express for all shipments and charges a fixed flat rate of $9.95 per order (unless off course you qualify for free shipping). We have the aim of delivery within 2 business days from dispatch (most of the time we will get it to you within 1 business day). Australia Post Registered will only be used if a product is of an unusual size or considered valuable or delicate - this method generally requires an additional business day or two to arrive. Please see our shipping policy for further details http://www.kinkyminx.com.au/shipping-policy.
Can I ship to an address that isn't mine? How about a Post Office?
You sure can: when placing an order, you may choose a shipping address that differs from your billing address on the shopping cart page before finally checking out.
You can even have your parcel sent to your local post office so you can pick it up from there. To do this simply enter within the address field "In care of {your local post office suburb} post office". For Example: "In care of Bondi Beach post office".
Make sure to enter the remaining information as normal (eg: post code & state). Please Note: Australia Post will require you to present ID when collecting your parcel, so please make sure your name is correctly spelt on the order.
Security and Privacy
I am a bit worried about privacy; will anybody be able to figure out what's in my package?
All items are picked from our warehouse, wrapped in bubble wrap and discreetly shipped out in standard Australian Post Express satchels. The name of the return business is printed exactly as:
KM
PO BOX 470
Hurstville, NSW, 1481
There are no other markings or labeling on the postage satchels that could reveal where the parcel may have come from. At no stage of the delivery process are the contents of the package revealed to anybody outside of KinkyMinx operations. Please see our shipping policy for further details http://www.kinkyminx.com.au/shipping-policy.
What company name will appear on my credit card? Does it show on my bill that I bought this sort of product?
The transaction that will appear on your credit card statement is that of our parent company which owns multiple websites in several industries. The name will appear on your statement as “DIMACE PTY LTD”, so it is very discreet! Your bill will never say that you purchased an adult product off course.
What Information does KinkyMinx collect when I place an order? Why?
During the order process, apart from the standard name and contact number, we collect your email address for the sole purpose of emailing you order and shipping information emails. We do not share your email with third party companies that will send you spam or unwanted mail. The email address you enter is used solely for contact use between you (the customer) and KinkyMinx.com.au to reply to any enquiries regarding orders or products. Actual shipping address is collected only for shipping purposes and is used between KinkyMinx and the selected shipping carrier only. For more information, please visit our Privacy Policy http://www.kinkyminx.com.au/privacy-policy.
Can I trust KinkyMinx with my credit card details?
Your credit card is actually processed by Eway, which is a large and safe online payment gateway within Australia. Our website itself has a SSL certificate which is issued by GeoTrust. This is a high grade encryption specifically of AES-256, 256 Bit Keys; making our system just about as safe as a bank. The payment system is encrypted before traveling over the web, which makes it nearly impossible for unauthorized parties to view the Credit Card information you provide. We ourselves will never store your credit card details and have been in operation for several years now with no discrepancies! Summed up in a few words, it’s totally safe!
How to shop at KinkyMinx
How can I pay for my order? What payment options do you offer?
KinkyMinx accepts the following payment options:
- Credit Card - We accept all major credit cards, this is KinkyMinx's preferred payment option and the fastest. All credit card transactions happen live and you will know right away regarding the status of the transaction.
- PayPal - For those who prefer PayPal we also offer this service! Generally PayPay transactions are very fast however E-Cheque transactions via PayPal can take longer to process as sometimes payment needs to clear.
- Cheque / Money order - If you don't have access to any of the above, you can always send us a cheque or money order. Further details will be provided when selecting the option. Please Note: This process can take between 1-5 business days.
- Direct Bank Deposit - We also accept payment using Direct Bank Deposit. Account details are provided when selecting this option on the payment page. Please Note: This process can take between 1-5 business days.
Can I place my order over the phone?
Definitely, feel free to give us a call on 1300 954 659 (local Call Australia Wide) if you have any questions at all, or would like to place your order over the phone with one of our friendly staff. We are always happy to help out where we can.
Where is your store located?
At this current stage in order to keep our prices low and our service extra special, we are solely online based and don’t actually have a physical shop front. Unlike a lot of other online Adult shops, we do however service the whole of Australia with Australia Express postage.
I am looking at purchasing a particular product on your website, but it appears to be out of stock? Can it be ordered in for me?
If a particular product appears out of stock on our website, we might just be able to get our hands on it if you pop us through an email. The best way would be to contact us through our contact form. http://www.kinkyminx.com.au/contacts/
Do you have a printed mail catalogue that I can look at?
Unfortunately, in order to keep you saving and our prices low, we don’t have a printed catalogue and all of our product range can be seen exclusively on our website.
How do I use Wishlists?
Your Wishlist is a great way for you to save all of your favourite products in one place so you can come back and browse them later.
To make a Wishlist, you need to have a KinkyMinx Account - it's quick and free to set one up.
You can add as many products to your wishlist as you like, so you can keep lists of products for yourself, your partner or even your friends!
Adding products to your Wishlist is very simple! Simply click on the Wishlist icon 
either next to a product on a catalogue page or on a product page itself.
How do I compare products?
Here at KinkyMinx, we do everything we can to aid with making a solid choice when selecting a product. One feature we offer is to compare products easy and effectively!
It's very simple... just click the compare product icon 
to add the corresponding product to your compare list. You can find this icon next to products on catalogue pages or on any product page.
At any time that you may want to compare items you have added to your compare list, simply select the "Compare Items" button from the compare products widget. This Widget can be found either at the My Account Section or on any catalogue page (right column).
Returns, Refunds and Complaints
Do you provide Returns on Faulty Products and how do I go about this process?
If you believe you have received a product that is faulty straight out of the box, we will be happy to exchange the product free of charge or refund the full value of the product if it is found to indeed be faulty upon return inspection. We even provide extended warranties on some of our more popular products such as the Medisil Magic Touch, We-Vibe and LELO range! Just be sure to have a read on the particular product pages for more information. Our complete returns policy and process can be found at our Returns Policy page. http://www.kinkyminx.com.au/returns-policy
